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Our guarantee promise
Up to 180 days money back guarantee
Achieve results that you enjoy
The YELASAI guarantee claim
How does the 180-day money-back guarantee work?
To take advantage of the 180-day money-back guarantee, please note the following requirements:
How should the application be documented? (Applies only to customers who care for themselves without a hair growth specialist or through online support from the YELASAI hair growth specialist, otherwise the certified YELASAI hair growth specialist on site will take over this task for you and also send us your micro camera images).
- Before active scalp and hair care, take a photo of your hair situation to capture the “before” picture.
- Use at least three bottles of Ayurveda Hair Active Tonic, two bottles of eyelash growth serum, or any package that contains either of these products.
- Use the products daily and according to the instructions for at least 180 days. You can find the application instructions on the product pages of the official YELASAI website, the bottle labels, and in our application brochure, which you can get from the hair growth specialist or with your order.
- Take a photo of your hair situation every month, always from a similar angle, similar quality of light and with the same hairstyle, to document and illustrate progress. Make sure that the photos are sharp and definitely not blurry.
- At the end of the 180 days, submit all documented photos in monthly order and date them to accurately mark monthly progress.
- Please include a short description of your personal application to clarify the use of the care products. Mention whether the application was skipped or skipped on certain days. Please also mention whether you have used other cosmetic products at the same time.
With your information you will help to optimize our customer service and product development.
The 180-day money-back guarantee only comes into effect after 180 days of use and only applies to 3 bottles of Ayurveda Hair Active Tonic or 2 bottles of Ayurveda Lash Active Tonic. Claims made before the 180 day period are not eligible. If you are exposed to severe stress, suffer from autoimmune diseases that cause hair problems, have a hardened and difficult to move scalp or have other serious doubts, we recommend that you consult our YELASAI hair growth specialists on site in order to optimize the care and support.
During active scalp care, you should only use YELASAI care products to achieve optimal results. Make sure to brush your scalp daily and apply scalp oil once a week to nourish it.
If you are using conventional medicines such as minoxidil, do not stop using them suddenly. In this case, supervision and a 12-week deep scalp cleansing by a YELASAI hair growth specialist is mandatory at the start of using our care products in order to make a claim under the guarantee.
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